Frequently Asked Questions

  • Can sellyourcapasap collect my car?

    Yes, sellyourcapasap offers a car collection service.

    However, if your car is a ‘non-runner’, sellyourcapasap will still buy it, providing you can get it to your appointment. (A local car transportation service should be able to assist.

  • Will sellyourcapasap test drive my car?

    Yes, during your appointment, the buyer will carry out a short test drive whilst inspecting your car. This involves moving the car several metres forwards and backwards.

  • How and when will I receive payment for my car?

    Sellyourcapasap will transfer the payment directly to your chosen bank account by electronic transfer. There are no admin fees and we send your money immediately.

    Other car buying services charge admin fees around £49.99 to £74.99 and you must wait four working days to receive your money. With some other car buyers if you want your money on the same day then you must pay a £25 BACS fee. We won’t leave you without your car or your money.

  • How much does damage affect my valuation?

    How much damage affects your valuation will depend on its severity.

    To make getting a valuation faster, sellyourcapasap standardises all valuations with set assumptions. By default, sellyourcapasap operates on the assumption that your car has no damage including interior or mechanical.

    To ensure your valuation is as accurate as possible, we recommend reviewing all assumptions and declaring any damage that your car has.

    To change assumptions or add damage to your vehicle, once you have completed your initial valuation, look for the assumptions list and click to view all assumptions.

    Alternatively, you can view a full list of assumptions by visiting our terms and conditions. Examples of key assumptions include:

    • It has no damage (including interior or mechanical).
    • It has 6+ months MOT left.
    • It has 2 sets of keys.

    Please note, our trained buyers will fully appraise your vehicle during the appointment process.

  • What will the buyer inspect at my sellyourcapasap appointment?

    The buyer will inspect the interior and exterior of your car for any cosmetic or structural damage and perform a short test drive which involves moving the vehicle several meters forwards and backwards.

  • What documents do I need to sell my car?

    In most cases you will only need:

    • Your car’s V5C logbook.
    • Original photo ID (passport or driving licence).
    • Proof of address (such as a utility bill or bank statement) dated within the last 9 months.
    • Your bank details (so sellyourcapasap can pay you).

    If applicable, you should also provide additional documentation such as the car’s service history or finance settlement letter (if the car is still subject to a finance agreement).

    You should also provide both sets of car keys (if possible), along with any extras such as the locking wheel nut.

  • How do I get a valuation?

    Enter your reg number and mileage into sellyourcapasap’s free car valuation tool.

    Fill out a few basic details including your email address, postcode and mobile number.

    Click ‘Get my valuation’ to receive it.

  • Will sellyourcapasap offer to buy my car for the amount stated in the online valuation?

    Your online valuation is calculated based on the information you provide about your car. The buyer will inspect your car at your appointment to confirm your valuation and any discrepancies that may affect the final price offered.

    To ensure your valuation is as accurate as possible, we recommend reviewing all assumptions and declaring any damage that your car has.

  • How do I get an appointment?

    • Visit sellyourcapasap.com and enter your car’s mileage and reg number, followed by your email address, postcode and mobile number. Select ‘Submit’.
    • We will then contact you within 48 hours
  • Do I have to book an appointment before visiting a branch?

    If you arrive without an appointment, a buyer may be able to assist you. However, if all the buyers are occupied with pre-booked appointments, you will need to book an available slot – and at busier times, branches can become fully booked.

  • What do I bring to my appointment?

    Documents and accessories

    • V5C logbook.
    • Service history (if available).
    • Both sets of keys (if available) and any extras (e.g. locking wheel nut, radio and sat nav security codes).

    Your ID:

    • Photographic proof of ID (e.g. driving licence or passport).
    • Proof of address from the last 9 months (e.g. utility bill, council tax bill or bank statement).

    Financial details:

    • Your bank details (so sellyourcapasap can set up the payment).
    • If your car has outstanding finance, an in-date letter from the car finance company confirming the settlement amount.

    If you decide to sell your car, you will be leaving it on site. Please make any necessary arrangements for your return journey. Feel free to use the branch landline to call for a taxi.

  • How long should my appointment take?

    Appointments take around 40 minutes on average (from meeting with the car buyer to the completion of the purchase).

  • What should I expect at my appointment?

    • During your appointment, the buyer will assess your car’s condition and carry out a short test drive that involves moving the car several metres forwards and backwards. After this inspection, the buyer will offer you a price for your car.
    • If you are happy to sell your car, the buyer will assist you with the paperwork to complete the sale, then sellyourcapasap will pay the money into your bank account.
  • Does sellyourcapasap keep your car when you agree to sell?

    Yes, if you agree to sell your car, you will leave it at the branch

  • What should I do if I am running late for my appointment?

    If you expect to be late for your appointment, you can call the relevant branch office ahead of your arrival. The buyer will try to accommodate you as soon as possible. However, it may be necessary to book a new appointment, especially if you are running significantly late.

  • Is there a transaction fee?

    There are no admin fees and we send your money immediately. Other car buying services charge admin fees around £49.99 to £74.99 and you must wait four working days to receive your money. With some other car buyers if you want your money on the same day then you must pay a £25 BACS fee. We won’t leave you without your car or your money.

  • Do I need to clean my car before visiting sellyourcapasap?

    Cleaning your car is not required, but it can help our branch manager perform a more thorough inspection. A clean car allows us to better assess the condition of the interior and exterior.

    If you do decide to sell at your appointment, make sure to remove any personal items you want to keep, including checking your boot, glove box, and any other compartments.

  • Does sellyourcapasap buy SORN cars or non-runners?

    Yes, sellyourcapasap buys both SORN and non-runner cars. (Declaring your car’s non-runner status is recommended, as this may affect your final valuation.)

    We can also buy cars that are not insured.